Frequently Asked Questions

1. What products do you offer?

We currently offer a curated range of T-shirts and shorts, featuring original and thoughtfully designed collections across different themes, ideas, and creative expressions. We plan to expand our range with more apparel and merchandise in the future.

2. How do I choose the right size?

Each apparel product includes a size guide with measurements in inches. We recommend checking the size chart on the respective product page before placing your order. If you’re between sizes, choose according to your preferred fit, size up for a looser fit or choose your usual size for a more regular fit.

3. How should I care for my products?

Care instructions may vary depending on the product. For apparel, we generally recommend:

• Machine wash cold with like colors.
• Do not use bleach.
•  Iron inside-out.
•  Tumble dry low or hang to dry.
•  Follow any additional care instructions provided with the product.

4. How long will my order take to arrive?

Orders placed before 3 PM IST on business days are usually processed the same day or within one business day.

Orders placed after 3 PM, on weekends, or on holidays are generally processed within two business days.

For deliveries within India:

• Metro & major cities: 3–5 business days
• Tier 2 cities & towns: 4–7 business days
• Remote areas: Up to 10 business days

These are estimated delivery times and may vary due to weather, traffic, courier delays, festivals, or other circumstances.

5. Is shipping free?

Yes. We currently offer free standard shipping on all orders within India. No shipping charges are added at checkout.

If shipping charges or express-shipping options are introduced in the future, the applicable charges will be clearly communicated.

6. Can I track my order?

Yes. Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking number and tracking link.

If you don’t receive the shipping confirmation within two business days, please check your spam folder or contact us.

7. Which courier will deliver my order?

Depending on your location and order, we may use reliable shipping partners such as Blue Dart, Delhivery, India Post, Ecom Express, and other suitable carriers.

8. Do you ship internationally?

We primarily serve customers within India. If you require international shipping, email us at contact@jayeshnainani.com with your complete address details.

We’ll confirm whether delivery is available to your location, along with the applicable shipping charges and estimated delivery time.

International customers are responsible for any applicable import duties or taxes.

9. What should I do if my order arrives damaged or something is missing?

Please inspect your package when you receive it. We strongly recommend recording a short video while opening the package, as this can help document any damage or missing items.

If your order arrives damaged or has missing items, take clear photographs and contact us within 48 hours of delivery at contact@jayeshnainani.com.

Please use the subject line “Damaged Order #[YourOrderNumber]”. We’ll review the issue and guide you regarding a replacement or refund according to our Return & Refund Policy.

10. What if my order is delayed?

If your order hasn’t arrived within the estimated delivery window, contact us at contact@jayeshnainani.com with your order number.

We’ll check with the shipping carrier and provide you with an update.

Please note that factors such as weather, strikes, festivals, customs, or other unforeseen circumstances may occasionally cause delays.

11. Do you accept custom or bulk orders?

We may accept bulk or customized orders depending on the requirements.

Contact us with details such as the quantity, design requirements, delivery location, and desired timeline. We’ll let you know the available options, pricing, feasibility, and lead time.

12. How can I contact you?

For orders, shipping questions, bulk/custom requests, or other queries:

Email: contact@jayeshnainani.com
Phone/WhatsApp: +91-9203112399
Availability: 12 AM–8 PM IST, Monday–Sunday

We aim to respond to emails within 2 business days.

13. Who is behind the brand?

The designs are created by Jayesh Nainani, a creator from Dhamtari, Chhattisgarh.

Our collections explore different themes, ideas, moods, and forms of creative expression, with each design intended to have its own character and story.

14. Can I buy your products as gifts?

Yes. Our T-shirts and shorts can make thoughtful and unique gifts. Gift and packaging options may vary depending on the product and availability.

15. What payment methods do you accept?

Available payment methods are displayed securely at checkout. The options may vary depending on your location and the payment methods currently enabled for the store.

16. Where do you deliver?

We deliver to most valid addresses across India.

However, some PO Boxes and very remote PIN codes may not be serviceable or may require additional delivery time.

If we’re unable to deliver to your provided address, we’ll contact you to request an alternate address.

17. Can shipping be delayed during festivals?

Yes. During major festivals and peak periods, such as Diwali and year-end holidays, courier networks may experience higher volumes and delivery times may increase.

We recommend placing orders in advance during these periods.

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Shipping Policy: Last updated June 24, 2025

For complete information about order processing, delivery estimates, shipping issues, and international shipping, please refer to our Shipping Policy.