Refund policy

Last updated: June 24, 2025

Return Period & Eligibility
• You have 14 calendar days from the delivery date to request a return.
• Items must be unused, unworn, with original tags and packaging.
• You must provide proof of purchase (order number or receipt).

How to Request a Return
• Email us at merch@jayeshnainani.com within 14 days of delivery.
• Include your order number and reason for return.
• For damaged or wrong items, please attach photos within 48 hours of receipt.

Return Shipping Costs
• Damaged or Incorrect Items: We cover return shipping in full. Once your return is approved, we will email you a prepaid shipping label and instructions.
• Other Reasons (e.g., change of mind, wrong size): You are responsible for return shipping costs. After approval, pack the item securely and ship it to:
Jayesh Nainani, Industrial Area, Ghadi Chowk, Dhamtari, Chhattisgarh, PIN: 493773 (Include your order number inside the package.)
• If you send a return without approval or without following these steps, we may refuse the package or deduct extra costs from your refund.

Inspection & Refund
• We inspect returns within 3 business days of arrival.
• If approved, we refund the product price to your original payment method within 10 business days of inspection. Bank processing may add a few days.
• If the item shows signs of wear, missing tags, or any condition outside our policy, we reserve the right to issue a partial refund or reject the return.

Exchanges
• We do not process direct exchanges. To get a different size or item, return your original item for a refund and place a new order once refund is confirmed.

European Union 14-Day Cooling-Off Right
• EU customers also have a 14-day right to cancel or return for any reason.
• Return shipping costs for change-of-mind returns are borne by the customer.
• If the item is damaged or incorrect, we cover return shipping as above.
• Follow the same request process and timelines.

Contact & Timelines
• We aim to respond to return requests within 1 business day.
• For damaged/wrong items, report within 48 hours of receipt to ensure quick resolution.
• For any questions, email merch@jayeshnainani.com.

Example Step-by-Step for Damaged/Wrong Item
• Receive item. Spot damage or wrong product. Take photos immediately.
• Email merch@jayeshnainani.com within 48 hours, with order number, description, and photos.
• We approve and send a prepaid label.
• Pack securely, attach label, and drop off/pick up per instructions.
• Once we receive and inspect, we refund product price within 10 business days.

Example Step-by-Step for Other Return
• Decide to return within 14 days. Email merch@jayeshnainani.com with order number and reason.
• We approve and confirm. You arrange and pay shipping to our address, include order number inside.
• Once we receive and inspect, we refund product price within 10 business days.